Refund Policy

You may request a full refund provided both of the following are true: (1) your order is still “awaiting order review”, and (2) fewer than 14 days have passed since the date of payment.

In that case the refund is for the full amount you paid on this site — including the order-processing fee — and is returned via the same payment method within 5–10 business days, depending on the payment provider.

You do not need to give us a reason. As long as your order meets these conditions, we process the refund without questions.

Once we review your order, it becomes final and is non-refundable — whether or not it has been installed yet. Review is the moment we open your order's files to you and place it in the installation queue, which is a real commitment made specifically for your order.

The order also becomes final once 14 days have passed since the date of payment, even if it is still awaiting review. Your order remains reserved in your name and you can complete it later using your order number — but without a refund.

The time your order was reviewed and the time your installation was carried out are both recorded against your order, and you can view them yourself in your order history at any time.

Email us at studio@elfar3on.com or open a ticket on Discord, quoting your order number on the first line.

We reply within 24 hours at the latest, and we process the refund immediately provided the order meets the conditions above.

Your order page shows your order's status at all times: while it reads “awaiting order review” and fewer than 14 days have passed since payment, your order is eligible for a refund.

The order value after the order has been reviewed, or after 14 days have passed since payment.

Reinstallation and setup fees, once that service has been carried out.

Any order whose licence has been voided due to key sharing or attempted activation on more than one machine.

If you were charged twice for the same order in error (a duplicate or a technical fault at the payment provider), we refund the excess amount in full at any time — this is not subject to the 14-day limit or to whether the order was reviewed, because it is the correction of a technical error rather than a refund of the order.

Contact us at studio@elfar3on.com or on Discord with your order number; we will review our payment records and return the difference via the same payment method within 5–10 business days, depending on the payment provider.

Converting one service into another after payment, merging one order's value into another, or transferring an order to another account is not permitted — each service has a separate technical and delivery path.

If you have changed your mind and your order is still within the refund conditions, the solution is that we refund you and you place a new order for the service you want.

If anything goes wrong with your order, contact us first by email or on Discord — we resolve issues quickly and it is always the fastest route for you.

Your right to contact your bank or payment provider and open a dispute is fully preserved at any time, and we do not penalise anyone for exercising it.

In any dispute we provide the payment provider with our complete records: the order number and its details, the date and time you accepted our terms and the version accepted, the time the order was reviewed and the installation was carried out, and the Discord ticket conversation.

This policy forms an integral part of the Terms & Conditions, and we apply it to the extent permitted by applicable law; if any provision is held unenforceable, the remaining provisions continue in full force.

The last-updated date is shown at the top of this page, and the policy that applies to your order is the version you accepted at the time of purchase.